Terms of Service

Terms of Service

Last Updated: 16 NOVEMBER, 2025

These Terms of Service (“Terms”) govern your use of the KRASIANA website and any related services (the “Site”) operated by KRASMATA LIMITED (“we,” “us,” or “our”). By accessing or purchasing from our Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.

1. Use of the Website

By using our Site, you confirm that:

  • You are at least the age of majority in your country or region.

  • You will not use our products or services for unlawful, harmful, or unauthorized purposes.

  • You will comply with all applicable laws while using the Site.

We reserve the right to deny service to anyone at our discretion.

2. Products & Availability

All products listed on the Site are subject to availability.
We may:

  • Adjust prices without notice

  • Update or discontinue items

  • Limit quantities per customer or order

Colours and images shown online may vary slightly due to display differences.

3. Orders & Billing

You agree to provide accurate and complete information when placing an order.
We may refuse or cancel an order if:

  • Fraudulent or suspicious behaviour is detected

  • Payment information cannot be verified

  • The order violates our policies

You are responsible for ensuring all billing and shipping details provided are correct.

4. Pricing & Payment

All prices are listed in GBP (unless stated otherwise).
We accept major payment methods through secure third-party processors.

We are not responsible for any fees charged by your bank, card issuer, or payment provider.

5. Shipping & Delivery

Delivery times shown on the Site are estimates and may vary due to carrier delays or regional factors.
Risk of loss passes to you once the order is marked as delivered by the carrier.

For full details, please see our Shipping Policy.

6. Returns & Refunds

We offer a customer-friendly refund process.
Please refer to our Refund Policy for full terms, eligibility, and timeframes.

7. Accuracy of Information

While we aim to provide accurate and current information, we cannot guarantee that all descriptions, pricing, or content are free of errors.

We reserve the right to correct inaccuracies at any time without prior notice.

8. User Content & Submissions

If you submit reviews, comments, photos, or other content, you grant us permission to use, modify, reproduce, or distribute that content in any form.

You agree that your submissions:

  • Do not infringe on the rights of others

  • Do not contain unlawful or harmful material

  • Do not include misleading or false statements

We may remove any user-submitted content deemed inappropriate.

9. Intellectual Property

All content on the Site—including text, branding, images, graphics, and logos—is owned by or licensed to KRASMATA LIMITED.

You may not copy, reproduce, distribute, or exploit any content without our written permission.

10. Prohibited Activities

You may not:

  • Use the Site for illegal activities

  • Distribute malware, harmful code, or spam

  • Attempt to gain unauthorized access to our systems

  • Misuse personal information collected from the Site

  • Impersonate our brand or employees

  • Interfere with security features or Site functionality

Violation of these rules may result in restricted access or legal action.

11. Disclaimer of Warranties

All products and services are provided “as is” and “as available.”
We make no guarantees regarding:

  • The uninterrupted or secure operation of the Site

  • The accuracy of product descriptions

  • Fitness of products for your particular purpose

Your use of the Site is at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, KRASMATA LIMITED is not liable for:

  • Any direct, indirect, or incidental damages

  • Loss of data, revenue, or business

  • Misuse or improper handling of any product

  • Delays, delivery failures, or service interruptions

  • Harm resulting from reliance on Site information

This does not affect your statutory consumer rights.

13. Indemnification

You agree to indemnify and hold harmless KRASMATA LIMITED, its directors, staff, and partners from any claim or demand arising from:

  • Violations of these Terms

  • Misuse of our products

  • Breach of laws or third-party rights

14. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of these external sites.

15. Changes to the Terms

We may update or modify these Terms at any time by posting the revised version on our Site.
Continued use of the Site following changes constitutes acceptance of the updated Terms.

16. Contact Information

For questions about these Terms, contact us:

Trade Name: KRASIANA
Email: support@krasiana.com
Phone: +44 7577 035513
Mailing Address: 1 Park Row, Leeds, United Kingdom, LS1 5AB

Company Information:
Company Name: KRASMATA LIMITED
Company Number: 16858680