Privacy Policy

Privacy Policy

Last Updated: 16 November 2025

At KRASIANA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or interact with our services.

By accessing our Site, you agree to the practices outlined below. If you do not agree with any part of this policy, please discontinue use of our Site.

1. Who We Are (Data Controller)

Company Name: KRASMATA LIMITED
Company Number: 16858680
Registered Office: 1 Park Row, Leeds, United Kingdom, LS1 5AB
Email: support@krasiana.com
Phone: +44 7577 035513

KRASMATA LIMITED is the primary data controller responsible for managing your personal information in accordance with UK GDPR and other applicable data protection laws.

2. Information We Collect

We collect personal information to deliver your orders, improve your experience, and operate our business smoothly. The information we gather falls into two categories:

a) Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party payment gateways)

  • Messages or details submitted when contacting customer support

  • Account information if you choose to create one

b) Information Collected Automatically

When you browse our Site, we may automatically collect:

  • IP address

  • Browser type, device type, operating system

  • Pages viewed, session duration, click behaviour

  • Referral links, search activity

  • Cookies and similar technologies
    (See Section 6 for more details)

3. How We Use Your Information

We process your information for the following purposes:

Contractual Requirements

  • Fulfilling and delivering your orders

  • Processing payments

  • Handling returns, refunds, and customer inquiries

Legitimate Interests

  • Enhancing site performance and customer experience

  • Preventing fraud and ensuring website security

  • Analyzing behaviour to improve our products and services

Consent-Based Activities

  • Sending marketing emails or promotional offers
    (You may withdraw consent at any time)

Legal Obligations

  • Maintaining records for tax, accounting, and compliance purposes

4. Sharing Your Information

We do not sell your personal information.

However, we may share limited data with trusted third-party partners solely to operate and fulfil our services:

  • E-commerce platform providers (e.g., Shopify)

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery and courier services

  • Email and marketing automation tools

  • Analytics partners such as Google Analytics

Each partner is contractually obligated to protect your data and use it only for the intended purpose.

5. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Enable essential site functions

  • Analyse website performance

  • Improve your browsing experience

  • Personalise content and marketing

You may manage or disable cookies through your browser settings. Disabling certain cookies may impact website function.

6. International Transfers

Some of our service providers may operate outside the UK or EEA. When your data is transferred internationally, we ensure appropriate safeguards—such as Standard Contractual Clauses—are in place to protect your information.

7. Data Security & Retention

We apply strict security measures to prevent unauthorized access, alteration, or disclosure of your information.
Your data is retained only for as long as necessary to fulfil the purposes described in this policy or as required by law.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

  • Right to Access – Request a copy of the data we hold about you

  • Right to Rectification – Correct inaccurate or incomplete information

  • Right to Erasure – Request deletion when data is no longer necessary

  • Right to Restrict Processing

  • Right to Data Portability – Receive your data in a machine-readable format

  • Right to Object – Especially for marketing or legitimate interest processing

  • Right to Withdraw Consent – Opt-out of marketing at any time

To exercise your rights, email us at support@krasiana.com
You may also file a complaint with the Information Commissioner’s Office (ICO).

9. Children's Privacy

Our Site is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.

10. Updates to This Policy

We may revise this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions or privacy-related requests, please contact us:

Trade Name: KRASIANA
Email: support@krasiana.com
Phone: +44 7577 035513 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Mailing Address: 1 Park Row, Leeds, United Kingdom, LS1 5AB