Shipping Policy

Last Updated: 16 November 2025

At KRASIANA, we aim to make receiving your order as smooth and reliable as possible. From careful handling to timely delivery, our goal is to ensure every purchase reaches you safely and without hassle. Please review the details of our shipping process below.

Order Processing Time

Orders placed before 2:00 PM (GMT) on business days will be processed on the same day.
Orders submitted after the cut-off are processed on the next working day.

Our standard preparation time is 1–2 business days (Monday–Friday).

Estimated Delivery Time

Once your parcel has been dispatched, delivery typically takes:

0–9 business days, depending on your location and local courier schedules.

Overall, most customers receive their order within 1–11 business days from the date of purchase.

Shipping Costs

We offer free standard shipping on all orders.
You pay nothing extra — KRASIANA fully covers delivery fees to keep your experience simple and affordable.

Countries We Ship To

Free delivery is currently available to customers in:

Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

Packaging & Handling

Every item is packed with care to ensure it arrives in excellent condition.
We prioritize safe handling, secure wrapping, and protective packaging for all shipments.

Order Tracking

As soon as your order leaves our facility, you’ll receive an email containing your tracking number.

Tracking may take 24–48 hours to update after dispatch.

Order Cancellation

Orders that have not yet been shipped are eligible for a full cancellation and refund.
Refunds typically process within 7 business days, depending on your payment provider.

Undeliverable or Returned Packages

If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment.

⚠️ KRASIANA is not responsible for parcels marked as delivered by the carrier but subsequently lost or stolen.
If such an issue occurs, please contact our support team and we’ll assist you with next steps.

Contact Us

Trade Name: KRASIANA
Email: support@krasiana.com
Phone: +44 7577 035513 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Mailing Address: 1 Park Row, Leeds, United Kingdom, LS1 5AB

Company Information

Company Name: KRASMATA LIMITED
Company Number: 16858680