Refund Policy

Refund Policy

Last Updated: 16 November 2025

At KRASIANA, your satisfaction is at the heart of everything we do. We want you to feel confident when shopping with us, which is why we offer a straightforward and customer-friendly refund process. If anything doesn’t meet your expectations, we’re here to help.

30-Day Hassle-Free Refund Guarantee

You have 30 days from the date you receive your order to request a refund — no questions asked.

✔ No returns required.
You don’t need to ship anything back to us. Simply contact our support team, and we’ll take care of the rest.

We believe in making your experience effortless and stress-free.

How to Request a Refund

To start a refund, please reach out to our support team:

Email: support@krasiana.com
Phone: +44 7577 035513 (Mon–Fri, 9:00 AM – 5:00 PM GMT)

When contacting us, include:

  • Your Order Number

  • The full name used at checkout

  • (Optional) A brief explanation of your experience — feedback helps us improve, but it’s not required

Once your request is approved, your refund will be issued back to your original payment method.

Damaged, Incorrect, or Faulty Items

If your order arrives damaged, faulty, or you receive the wrong product, please email us immediately at support@krasiana.com with:

  • Your Order Number

  • A clear photo of the issue

We will send a replacement at no extra cost, or provide a refund — whichever you prefer.

Frequently Asked Questions

How long does the refund take?

Refunds typically take 5–10 business days to appear on your bank or card statement. You will receive an email confirmation once the refund has been processed.

Are shipping fees refunded?

Any original shipping costs (if applicable) are non-refundable. The refund applies to the product price only.

Does the guarantee apply to all orders?

Our 30-day guarantee applies to your first order with KRASIANA. We want your first experience with us to be completely risk-free.

Contact Us

If you have any questions or need assistance:

Trade Name: KRASIANA
Email: support@krasiana.com
Phone: +44 7577 035513 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Mailing Address: 1 Park Row, Leeds, United Kingdom, LS1 5AB

Company Information

Company Name: KRASMATA LIMITED
Company Number: 16858680